Appointments cancelled within 24 hours of the appointment time will be charged the full quoted price of the appointment. A cancelled appointment invoice will be sent to the client which must be paid before another appointment can be booked. A 25% deposit for the rebooked appointment must also be paid in advance before the new appointment is confirmed.

Good Dog may waive the fee at our discretion for example due to, but not exclusive to, illness of the dog if evidence of veterinary care can be provided.

Client data including, but not exclusive to: name, address, contact information, date of past and upcoming appointments,dogs’ grooming and behavioural notes, is stored on a password protected GoogleSheet document. Only Good Dog staff have access to this information. If no rebooking is made within 12 months of the initial appointment, client data will be deleted.

In line with the Animal Welfare Act, Good Dog will not subject any dog to extensive de-matting attempts as these can cause considerable pain and distress to the dog, as well as causing micro-tears to the skin. There is a chance the skin underneath the matting may become irritated, Good Dog will be as careful as possible but it is important to know that the possibility of injury exists and that we will not be held responsible. We reserve the right to refuse service to an excessively matted dog and refer the dog for a groom under veterinary supervision.

Good Dog is a dog grooming service, we cannot provide veterinary advice on any medical issues. In-line with the Veterinary Surgeons Act anyone can administer emergency first aid, furthermore as an employee of the dog's guardian for the duration of the appointment Good Dog can perform minor medical procedures including, but not exclusive to, application of quik-stop, cleaning of a cut or wound, and administration of prescription medication.

Following advice from the Royal College of Veterinary Surgeons Good Dog does not offer expression of anal glands. If we see symptoms of blocked anal glands during a groom we will let the owner know so that they can discuss treatment options with the dog's vet.

Good Dog cannot be held responsible for the standard of grooming or mishaps that may occur while grooming dogs with behavioural problems. Behavioural issues including, but not exclusive to, separation anxiety, fear aggression, and hyperactivity. Good Dog retains the right to stop a service mid-groom if the dogs behaviour puts themselves or staff at risk of injury, Good Dog will offer to complete the groom in a second session which will be charged at a base rate of £25 per hour.

Puppies: The grooming process involves a lot of new sights, sounds and sensations for a puppy. It’s important to introduce these things to a puppy slowly to ensure a low-stress experience to set them up for a lifetime of good grooming experiences. Every puppy is different and will tolerate a different amount of handling. They may need a few appointments with Good Dog before they are ready for a full groom. We will work with you to tailor a plan for your puppy.

Senior Dogs: In their old age dogs can struggle with a variety of health issues such as arthritis, pain in the eyes and mouth, doggy dementia, and coat change. This will mean grooming becomes more about comfort than style. Elderly dogs are at increased risk of stress seizures triggered by the loud sound of the drier which may mean we need to style your dog without bathing and drying first. We will discuss the options for your dog in advance of their appointment

Good Dog may take before/after photographs of your dog for use on social media and other marketing and promotional material. Every effort will be used to remove identifying aspects of your home in the background of photographs, only Good Dog staff will be included in photographs.

Due to recent research published by the Royal College of Veterinary Surgeons Good Dog has chosen not to provide teeth cleaning as part of our grooming service. You can read this statement by the RCVS here:

Good Dog can come to you anywhere in the Hebden Bridge area. A small travel fee of £2 per additional mile after the 2 mile radius of central Hebden Bridge is added for appointments further afield, to cover additional fuel and travel time.